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Forum Discussion

StCanard's avatar
StCanard
Initiate
May 02, 2019

Resolving RBR/RBS50 dropouts (my experience)

I seem to have resolved my connection dropouts, and thought I'd add my advice to recommendations on a full reset of the sattelite if you're seeing issues (and proceed to immediatly jinx any success I...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 02, 2019

Some users along with my experiences with Orbi have found that doing a factory reset and setup from scratch when new FW has been applied helps to keep the system running well. 

 

Also 30 feet is recommended in between base router and satellites to begin with depending upon building materials when wirelessly connected.

 

The config sync issue is a cause of the SSIDs being split between the radios when they should not be. The orbi is intended to use a single SSID and PW between the radios. When users separate the SSIDs, which is not supported, this seem to cause this config sync message to be seen. Users have reported this is resolved by setting the Orbi back to defaults and using the single SSID name and PW and not separating the SSIDs and operating the system as intended by NG. 

  • StCanard's avatar
    StCanard
    Initiate
    May 02, 2019

    FURRYe38 I appreciate the advice, which is a good starting point for people with issues, but it appears you did not fully read my post - or if you did, may be you can help me to understand how to clarify it so it is apparent that everything you listed here is addressed in what I said.