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Forum Discussion
Ring Doorbell Pro issues with Orbi
Hi guys. I am not gifted with a great it brain I was hoping some here can help me with my issue! I have a ring door bell pro along with an Orbi and one satellite. At first the Ring connected fine w...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Review this as see if this helps any:
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001
I have the Ring Video Doorbell and had a similar issue. I learned somewhere that Ring doesnt work on 2.4Ghz Ch11, so change that channel from Auto (or if on Ch11) to something lower than 11. Thats what I did and started working again.
- Thanks for the reply guys. I set the channel to lower then 11 but still no luck. I searched the forums and came across this. I forgot to add that I have a chime pro and it couldnt find my orbi network. After doing this my chime pro sees the network. When I tried it on my ring doorbell at first it saw it, it was in green but when It couldnt connect. I tried it again but then the network was again shown in red. Driving me crazy!
You review this thread?
Thekop84 wrote:
Thanks for the reply guys. I set the channel to lower then 11 but still no luck. I searched the forums and came across this. I forgot to add that I have a chime pro and it couldnt find my orbi network. After doing this my chime pro sees the network. When I tried it on my ring doorbell at first it saw it, it was in green but when It couldnt connect. I tried it again but then the network was again shown in red. Driving me crazy!- I have a ring door bell pro. This thread is in relation to the skybell?
The Ring Pro is a 5 GHz device, so changing the 2.4 channel won't have any effect. I'm also not sure that the Skybell thread will help as I don't know that it is possible to set a static IP on the Ring when you set it up. That should only be needed if there is some issue with the DHCP server in the Orbi...
- Thanks guys. I looked at the Skybell thread but it didnt help me. What i find confusing is the chime pro connects fine to the network and my ring doorbell doesnt. When trying to connect the ring to the chime (not even 4 metres away) it says it cant connect. I am due for a new door bell next week so hopefully that will solve the trick!
Let us know if you get a new door bell and how it goes.
Thekop84 wrote:
Thanks guys. I looked at the Skybell thread but it didnt help me. What i find confusing is the chime pro connects fine to the network and my ring doorbell doesnt. When trying to connect the ring to the chime (not even 4 metres away) it says it cant connect. I am due for a new door bell next week so hopefully that will solve the trick!
I am looking to buy the Orbi AC3000 RBK50 and I have the RING Doorbell Pro. Did you telenet the Orbi to set up a seperate SSID for 2.4GHz prior to lowering the channel below 11?
Shouldn't have to separate the ssid. The issue is with the setup software of the IoT on the mobile device. The problem is with there software discovery methods.
Some users have been turning down the 5Ghz power on the Orbi's radio to let the setup mobile device connect to the 2.4Ghz radio while setting up the IoT.
You can check to see if you see a Disable the 5Ghz Broadcast under Advanced Tab/Advanced Settings/Wireless Settings. If so, then you can temporarily disable 5Ghz broadcast that someone else mentione and then get your devices setup.
Let us know how it goes.
BigDGlad wrote:
I am looking to buy the Orbi AC3000 RBK50 and I have the RING Doorbell Pro. Did you telenet the Orbi to set up a seperate SSID for 2.4GHz prior to lowering the channel below 11?
Wouldn't be easier just to seperate the SSID with telenet and assign the Ring Doorbell Pro to the 2.4GHz SSID and put all other devices (Ruko, iphones, ipads, and etc.) to the 5GHz SSID? This way you don't have to mess with the power settings.
By the way what is loT?
