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Forum Discussion
RMA Process
I've sunk at least 6 hours over the last month into sitting on hold for support in replacing a malfunctioning Orbi unit and hoping this board may give me an alternate plan as I'm no closer to getting...
Hello MTInPa
Send me a PM with the case number your email and the RMA and I will escalate the issue.
DarrenM
Sent. Thanks.
Over a month has gone by and Netgear support still has ZERO info on when an RMA replacement will be processed and sent to me but was able to process over $30 in "expedited" shipping charges from me. I need this resolved as I have spent over 10 hours in doing every step Netgear has asked of me to get an RMA in place but they can't figure out how to do the one thing they need to do for me - SEND THE REPLACEMENT ORBI SATELITE.
Hello MTinPA
I am very sorry for what has happened and I am escalating the issue again.
DarrenM