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jarwilke's avatar
jarwilke
Follower
Aug 03, 2019

Router Dropping Internet Connection- CBK40-100NAS

Model: CBK40-100NAS The system is constantly dropping the internet connection. I will power cycle and It will happen soon after. Firmware: 2.3.5.12_1.0.8 I have confirmed with the ISP (Suddenlink)...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 25, 2019

Any updates on this? 

jarwilke wrote:

Model: CBK40-100NAS

The system is constantly dropping the internet connection. I will power cycle and It will happen soon after.

Firmware: 2.3.5.12_1.0.8

I have confirmed with the ISP (Suddenlink) and neighbors that there are no outages in our area.

Provided the ISP with the device MAC address.

I have spent quite a bit of time with Netgear Technical support. They suggested changing the channels- didnt really help.

I have the satellite (RBS20) connected by ethernet in the basement

 

I have attached the event log to see if that additional information can help.