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Router drops internet frequently requires me to reboot to fix the issue
I have a RBR50 router with 2 satellites, purchased in 2019. It has been working fine with no issues and I was a happy customer. However, from past week, the Router drops internet access to some of my...
aslamm wrote:I have a RBR50 router with 2 satellites, purchased in 2019. It has been working fine with no issues and I was a happy customer. However, from past week, the Router drops internet access to some of my devices (phones, ipad, laptops, etc.) intermittently (every few hours),
Can you please check the Orbi web interface, Advanced Tab, Advanced Settings, Traffic Meter (toward the bottom of the menu) and uncheck the box "Enable Traffic Meter", then Apply.
It's a long, sordid story, but Netgear engineers report there is a programming error in the Traffic Meter feature which results in the Orbi being unable to resolve Domain Names. When DNS fails to work, many devices conclude that they have no internet connection.
There are at least a dozen posts on the forum regarding this topic.
aslamm wrote:I have a RBR50 router with 2 satellites, purchased in 2019. It has been working fine with no issues and I was a happy customer. However, from past week, the Router drops internet access to some of my devices (phones, ipad, laptops, etc.) intermittently (every few hours),
Can you please check the Orbi web interface, Advanced Tab, Advanced Settings, Traffic Meter (toward the bottom of the menu) and uncheck the box "Enable Traffic Meter", then Apply.
It's a long, sordid story, but Netgear engineers report there is a programming error in the Traffic Meter feature which results in the Orbi being unable to resolve Domain Names. When DNS fails to work, many devices conclude that they have no internet connection.
There are at least a dozen posts on the forum regarding this topic.
Thanks for the quick response and great to hear that you are familiar with the issue and also have a potential easy fix. I will definitely try your suggested steps and see if it fixes my problem.
I just made the change - Unchecked the box "Enable Traffic Meter", but I will have to wait for a day to see if this fixed my issue and will respond tomorrow.
aslamm wrote:Thanks for the quick response and great to hear that you are familiar with the issue and also have a potential easy fix. I will definitely try your suggested steps and see if it fixes my problem.
I just made the change - Unchecked the box "Enable Traffic Meter", but I will have to wait for a day to see if this fixed my issue and will respond tomorrow.
Please do. It is frustrating to offer advice and then wonder, "Was that really the solution?"
Will definitely do. You spend so much of your valuable time to read my post and provide me a possible solution.
- I have had the same issues for a couple months now. I blamed my internet provider at first, however they weren't the problem. So I thought maybe it because it need to be updated. So I did that and now it got even worse. It only seems to affect our phones though. I tried your suggestion to turn off the traffic meter, however it won't do it and gives me a message saying failed. I'm ready to get a new router now. Anymore suggestions would be great. Thanks!
Vharris841 wrote:
I tried your suggestion to turn off the traffic meter, however it won't do it and gives me a message saying failed. I'm ready to get a new router now. Anymore suggestions would be great. Thanks!Turning off Traffic Meter addresses the issue which began with Daylight Saving Time (and which I think will "go away" on April 1).
The Orbi web interface did not allow you to uncheck the box "Enable Traffic Meter"?
It might be worth opening a new post specifcally identifying the issues which have persisted for months.