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aslamm's avatar
aslamm
Guide
Mar 29, 2021
Solved

Router drops internet frequently requires me to reboot to fix the issue

I have a RBR50 router with 2 satellites, purchased in 2019. It has been working fine with no issues and I was a happy customer. However, from past week, the Router drops internet access to some of my...
  • CrimpOn's avatar
    Mar 29, 2021

    aslamm wrote:

    I have a RBR50 router with 2 satellites, purchased in 2019. It has been working fine with no issues and I was a happy customer. However, from past week, the Router drops internet access to some of my devices (phones, ipad, laptops, etc.) intermittently (every few hours),

     


    Can you please check the Orbi web interface, Advanced Tab, Advanced Settings, Traffic Meter (toward the bottom of the menu) and uncheck the box "Enable Traffic Meter", then Apply.

     

    It's a long, sordid story, but Netgear engineers report there is a programming error in the Traffic Meter feature which results in the Orbi being unable to resolve Domain Names. When DNS fails to work, many devices conclude that they have no internet connection.

    There are at least a dozen posts on the forum regarding this topic.