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Forum Discussion

dmoyers's avatar
dmoyers
Star
Apr 25, 2018

Router Firmware Version V2.1.4.10 Brought My LAN to Crawl

I just updated to above stated firmware version. It brought my wired and wireless connection down to a crawl. It's averaging 1.5Mbps on a wired connection and worse on wireless. This morning I author...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 25, 2018

What version of FW was loaded before updating?

Please try a factory reset of the Orbi router and any Satellites and walk thru the set up wizard and set up from scratch.  

dmoyers's avatar
dmoyers
Star
Apr 26, 2018
Sorry, not sure what version of the firmware was on it before today. I can say that I check it at least once per month for updates and install same. I'm thinking it had to be current. I have no issue starting from scratch.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 26, 2018

    Reset both router and satellite and and set up from scratch. Set up the router first, the add the satellite. 

     

    Let us now how it goes. 

    • dmoyers's avatar
      dmoyers
      Star
      Apr 26, 2018

      Reset to factory defaults and no difference in speeds: 498ms ping, 368Mbps down and 107Mbps up

       

       

      • tsig's avatar
        tsig
        Luminary
        Apr 26, 2018

        dmoyers

        which is it?

         

        first you say Hook straight to the modem and get full speed around 20Mbps up and 1.5Mbps down, then after a reset you get

         368Mbps down and 107Mbps up  

         

        sounds like a reset gave you more speed...