Router flashing purple

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Cnamngrl14 wrote:
I’m a novice and technophobe. My kids used to help me. My router has stopped working consistently. It sometimes flashes magenta. I’m not sure what color the satellite is but it’s hot in the wall. can search the web but everything is taking forever. How do I reset my router & satellite. I almost need someone to help me step-by-step.

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We have all needed help, and wound up here.

It is often a good idea to describe

• The specific Orbi model router and satellite (found on the product label)
• The exact model of modem the Orbi is connected to.
• How often the problem occurs

The "ring light" at the top of the Orbi router "pulsing magenta" is supposed to indicate:
" Your Orbi router ring LED might pulse magenta for the following reasons: the WAN port link is down, the router is unable to get the IP address from the modem or ISP, or the router is unable to connect to the Internet. "  See this reference for more information:

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean 

I think "hot in the wall" is probably a typo.

Resetting the Orbi is simple, but a word of caution.  If someone has spent a lot of time customizing the Orbi WiFi, performing a "Reset to Factory" will erase everything they did.  After a reset, the WiFi name will be reset to the SSID printed on the router label.  The WiFi password will be reset to the password printed on the label.  If all the WiFi devices in the house have been configured to connect to a customized WiFi network/password, then the Orbi will have to be set up again.  Many customers also customize other Orbi features, such as which Domain Name Server to use (DNS), assigning specific network addresses to certain devices (all 35 of mine!), and other features.  For this reason, for most of us, a Factory Reset is the last fallback if nothing else works. 

So, (a) more details, please, and (b) how "stock" is this Orbi?