Router login issues

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mgandolfo wrote:

I'm having trouble with logging into my Orbi router using the standard admin credentials that are on the unit. 

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It is not clear (to me) which "logging in" is a problem:

1) When the Orbi is fresh, "out of the box", and has never been set up, the WiFi name (SSID) and password are what is printed on the label.  Users who have no device that will connect to one of the LAN ports (desktop, laptop, Mac or PC) have to connect to the Orbi WiFi using these credentials in order to access the Internet and also to set up the Orbi.  During the setup, most people decide to change the WiFi name and password to something else, but it is not necessary or required to do so.

2) Also, "out of the box", the default administrative user ID is "admin" and the default password is "password" (lower case).  During the setup, users are strongly urged to change the admin password to something a lot more difficult to guess.

After setup, of course, those default credentials no longer work, unless the router is "reset to factory" by stickinig a paperclip into the reset hole on the back and holding it until the amber light flashes constantly.

Which "login" is not working?