Forum Discussion

Guide

Mar 03, 2019

Router loses 2.4ghz network within 24 hours

Since a year I'm the owner of the ORBI RBK50 system, consisting of an RBR50 router and a satellite (RBS50). This setup has always worked perfectly fine, however since a couple of weeks I need to rest...

Troubleshooting

MartijnOrbi

Guide

Mar 18, 2019

Hi All,

Thanks for all your suggestions.
By now I think I have exhausted all the options I'm aware of.

I have changed distances between Orbi router and Sattelite
I have changed cables between ISP Modem And Orbi Router
I have changed different modem settings as per FURRYe38's advice
I have factory reseted my Orbi multiple times
I have upgraded to the latest firmware (as mentioned earlier)

Until now there is unfortunatey no improvement. The router is unreachable within 24 hours (and mosy of the time with 12 hours), both by WiFi or via a cable directly connected to the router.

If someone has an option left, I'd be thrilled to hear that. Otherwise I think I should make a warranty claim (my set is still within warranty period).

Thanks!

FURRYe38

Guru - Experienced User

Mar 18, 2019

Yes, I would contact NG support and ask about an RMA.

https://www.netgear.com/mynetgear/registration/login.aspx

MartijnOrbi wrote:

Hi All,

Thanks for all your suggestions.
By now I think I have exhausted all the options I'm aware of.

I have changed distances between Orbi router and Sattelite

I have changed cables between ISP Modem And Orbi Router

I have changed different modem settings as per FURRYe38's advice

I have factory reseted my Orbi multiple times

I have upgraded to the latest firmware (as mentioned earlier)

Until now there is unfortunatey no improvement. The router is unreachable within 24 hours (and mosy of the time with 12 hours), both by WiFi or via a cable directly connected to the router.

If someone has an option left, I'd be thrilled to hear that. Otherwise I think I should make a warranty claim (my set is still within warranty period).

Thanks!