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Router mysteriously stopped working in the night
My brother set up our Orbi router a few days ago and it was working fine. Last night when I went to bed it was working fine. I got up this morning and the router was flashing red and no internet. I c...
Thanks for replying,
I'm not sure how to tell what firmware is installed.
The modem says MODEL DPQ3212 and its made by CISCO
I don't know how to tell which mode it's in.
Ok, checking to see if there was a built in router at the modem. Your ok here.
Log into the RBRs web page and you'll see the FW version displayed on the upper right hand corner next to the log out button.
Has a full power OFF of the ISP modem and Orbi system for 1 minute then back on? Power ON the ISP Modem first, then the Orbi.
I would have your ISP check the signal quality and level up to the modem.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
I was unplugging it for around 20sec because I thought it only needed 10, but I just did a few minutes and no change.
I'm not sure how to change or check any of that stuff because it is not showing up on my wifi list and I can't open any settings in it. The app is waiting for me to connect to it but its not showing up in wifi to do anything.
One satelite is only 15-20ft away in a straight line down the hall and solid magenta.
Everything was working fine up until sometime last night.
Try a factory reset on the RBR and RBS. Walk thru the setup wizard with a wired PC and web broswer connected to the RBR.
20 feet is too close betwen the RBR and RBS. 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.