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Forum Discussion
Router mysteriously stopped working in the night
My brother set up our Orbi router a few days ago and it was working fine. Last night when I went to bed it was working fine. I got up this morning and the router was flashing red and no internet. I c...
Collide9 wrote:I connected my computer directly to the modem by ethernet and internet is fine (I'm on that now).
I think we are suggesting rather than use the Orbi "app", that you connect the computer directly to the Orbi with an ethernet cable. Open a web browser and connect to the Orbi router. It should be at "orbilogin.com" or at 192.168.1.1. The Orbi web interface will provide information about the firmware, the modem connection, etc.
- Thanks again for replying guys,
I tried direct hook up and going to those sites, no luck. It just gives me an error saying no internet. I don't know what I'm doing đOK. How about this:
- Power off the Orbi, satellite, & modem.
- Power on the modem and wait until the lights settle down (can be up to 2-3 minutes)
- Connect the WAN (yellow) port on the Orbi router to the modem.
- Power on the Orbi router (not the satellite yet)
- Connect the computer with an ethernet cable to one of the Orbi router LAN ports.
- Find out which IP address has been assigned to the computer and what has been designated as its "gateway".
On Windows, from the Start button, open a command (DOS) window (by typing "CMD" into the box labelled "Search programs and files:) - In the command window type in "ipconfig /all" (no quotes)
On my computer, this is what I get:Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 20-25-64-0F-BA-CD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, July 09, 2019 11:54:26 AM
Lease Expires . . . . . . . . . . : Wednesday, July 10, 2019 11:54:26 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
This says that the Orbi has assigned my computer the IP address 192.168.1.2 and that the Orbi is located at 192.168.1.1 (the Default Gateway)
Open a web browser on the computer and in the address at the top type in "http://<the Gateway IP Address>
This should bring up a login to the Orbi web interface. The user ID is always "admin" (no quotes) and the password is whatever you set the Orbi admin password to (not the WiFi password).
OK so far?
- Ok I did that and next to default gateway it is blank.