NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ploppy1
Mar 25, 2021Aspirant
Router not working after 3-23-21 update
Per Netgears suggestion, I updated the firmware on my Orbi system/router on March 23rd, 2021. Since then, the router will periodically stop working and disconnect from the internet/modem. Message in O...
Ploppy1
Mar 25, 2021Aspirant
The update was recommended via the Orbi app. I know in the past, via press releases from Orbi and other tech websites,
not updating the firmware can pose a huge security risk. ALL the connection problems started occurring AFTER I updated the firmware. Everything was working fine before the firmware update.
not updating the firmware can pose a huge security risk. ALL the connection problems started occurring AFTER I updated the firmware. Everything was working fine before the firmware update.
CrimpOn
Mar 25, 2021Guru - Experienced User
Ploppy1 wrote:
The update was recommended via the Orbi app. I know in the past, via press releases from Orbi and other tech websites,
not updating the firmware can pose a huge security risk. ALL the connection problems started occurring AFTER I updated the firmware. Everything was working fine before the firmware update.
You have every reason to be disappointed and frustrated with Netgear. The general position in the tech world is as you described. One of the essential steps in cyber security is keeping software up to date. Most of the time, new software is accompanied by a description of the reason for the update and the severity. Microsoft's monthly software releases, for example, list the specific problems addressed and label each update with a severity code. Every once in a while, software will be released announcing an urgent problem with advice to install immediately. Except for those (few) occasions, it is also a generally accepted principal to "not be the first". i.e. wait at least a few days for others to update their systems and see if anything happens, such as the recent fiasco with Windows 10 and printers.
First, Netgear provides no useful information with new firmware.
Second, people who participate in the community forums have learned that Orbi firmware updates very often lead to unexpected consequences.
In this particular case, I would first check out the Traffic Meter setting and see if that fixes things.
Open http://orbilogin.net with a web browser. Enter the admin credentials "admin" and your admin password.
Navigate to the Advanced Tab, Advanced Settings, Traffic Meter (toward the bottom), and uncheck the box "Enable Traffic Meter."
You can't go on the way it is, and reinstalling firmware is more work than checking one box.
We seem to have several philosophical positions on the forum:
- Some users are eager to update to the latest firmware and deal with the consequences.
(If it works, great. If there are problems, manually load the previous firmware. No big deal) - Some users are "wait and see". I wait to see what gets reported on the forum and have put off letting the Orbi update for up to a month.
- Some users say, "over my dead body." and would rather never update firmware. "If it ain't broke, then don't fix it."
Good Luck