Router offline

Question

Have Orbi RBR20. It shows that the router is offline. I have 2 satellites that show they are connected. My WiFi works for most apps, but will not stream amazon video. I have rebooted, reset, called my internet provider( a local company- fiber). All to no avail. A picture of my network is attached. Please don’t get too technical....limited knowledge in this area. Any idea what else I can try?

FURRYe38 · Answer

Please post about this in the Orbi app forum:https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-appThere are some known problems with the Orbi app.Good Luck.&nbsp;

dloo2002 · Answer

I have the same problem router off, satellites green.What did you do to fix ?

FURRYe38 · Answer

IF this is with the Orbi app,&nbsp;Please post about this in the Orbi app forum:https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-appThere are some known problems with the Orbi app.Good Luck.dloo2002&nbsp;wrote:I have the same problem router off, satellites green.What did you do to fix ?&nbsp;

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Router offline

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