NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rhwd2003
Mar 08, 2020Tutor
Router Randomly Dropping Internet Connection
I am coming to this forum with a month long problem. FIrst let me explain my environment: Residential Brick House 2 Floors 3k Square foot Spectrum Internet 200 up / 10 down Arris SURFboard SB...
FURRYe38
Mar 10, 2020Guru - Experienced User
Any progress on this?
rhwd2003 wrote:I am coming to this forum with a month long problem. FIrst let me explain my environment:
Residential Brick House
2 Floors
3k Square foot
Spectrum Internet 200 up / 10 down
Arris SURFboard SB6190 Cable Modem
RBK50V2 Router & 1 Satellite FW V2.5.1.8
I have 26 wireless devices connected to my wifi
3 Nest Outdoor Cameras Mounted Under My Gutters (Set to Low Video Quality)
1 Nest Hello Doorbell (Set to Low Video Quality)
2 Nest Wifi Thermostats
3 Nest Protect Smoke Detectors
3 Wemo Light Switches
2 TCL Smart TV's Usually Connected to YouTubeTV via Roku Built In
Roku Express
2 iPads4 iPhones
Macbook Pro
Macbook Air
Windows Desktop Wired to RouterEpson Printer
Google Home Hub
2 XBoxes
I have had internet drop issues for 6 plus months. I replaced my Arris Cable Modem with the new one listed above. I also had a Nighthawk AC1750 that I used for the last two to three years with no issues. I then started having internet drop issues. Each time the internet would drop the wired desktop into the router would still work but the wifi would not work. When you would try to connect to the wifi it would ask you for the password even though the device was already connected previously. I did find that when I turned off my nest outdoor cameras the drops wouldn't happen as frequently but I had these cameras for years and never had issues until after I connected the Nest Hello and more devices. The internet would drop multiple times a day and everyone would be frustrated. I then did alot of research and everyone recommended the Orbi Whole House System, I purchased the RBK50V2 with the router and one satellite. I had read that the Nighthawk had a max of 25 devices could connect to wifi at once and I was just over that threshold at 26. I set it up and the satellite and have moved it a couple times over the past three weeks of owning it to try to find the best spot. I did put it closer towards the two outdoor cameras that are outside through brick thinking they were having issues with connection and dragging the whole network down. That did not work, I am still having internet drop issues maybe once a down now.
I am struggling on what could be the problem and what to do next. My wifi settings are:
2.4 ghz - auto channel
5 ghz - 48 channelWPA2-PSK [AES} Security
Outside of that I have not changed much with the Orbi since I have owned. Any ideas would could be wrong? Nowhere do we have every single one of these devices connected at once all taking up internet so I understand it's alot of devices but want to make sure its anything out of the ordinary. I can't figure out a way to see when the internet drops, log when it happens, how long its down, and what devices are hogging the internet to see if there is a bottleneck somewhere?
Appreciate any help anyone can provide.