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Forum Discussion
Router Randomly Dropping Internet Connection
I am coming to this forum with a month long problem. FIrst let me explain my environment: Residential Brick House 2 Floors 3k Square foot Spectrum Internet 200 up / 10 down Arris SURFboard SB...
Have the ISP check the signal and line quality UP to the modem.
Be sure there are not coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be aware that your SB6190 is considered flawed due to a intel chip set vulnerability. Haven't seen anything regarding a full fix. Seen some FW updates for it reported by some users in other forums. Advise is to not use modems with intel chipsets.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Where is the RBR base placed in the home?
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Has a factory reset and setup from scratch been performed since last FW update?
There is a lot of negative chatter concerning the SB6190. If possible, you may want to consider a different model?
Having your ISP doing a line check is a great idea.
The Orbi logs (Advanced, Administration, Logs) do log internet connected events when it loses it. I have noticed that - personally. If the Orbi restarts however, I find the logs get wiped out. Look at Advanced - Advanced Home - Show Statistics. What is your Up Time like? If the Up Time and the Up Time of your WLAN (last 3 rows) are essentially the same, then your Orbi system is relatively stable, short of any internet losses that might be observed in the logs. The logs may reveal other issues.
If your Up Time is never more than a few hours, then your Orbi is restarting frequently. Others here can advise on that better.
If the Orbi uptime however runs into days, short of the logs revealing something, I would try:
1. Different placements of your Satellites to help ensure device connectivity.
- Do you devices have logs? Maybe they reveal they are losing wifi connection?
2. Explore different SB6190 options.
- Maybe your ISP will swap it out for something different/better?
Get into a Broadcom based modem.
NGs CM1100 or 1100 for starters...