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Forum Discussion
Router Randomly Dropping Internet Connection
I am coming to this forum with a month long problem. FIrst let me explain my environment: Residential Brick House 2 Floors 3k Square foot Spectrum Internet 200 up / 10 down Arris SURFboard SB...
That was a device restart. I just had the internet drop 10 minutes ago and I looked at the connection stats and I see that the router actually rebooted itself. The logs got replaced and the connection stats says that its only been up for 10 minutes. Now that I can see that the router is rebooting each time I lose the internet. Where do I start next?
I would check your devices for this MAC address> d8:c4:97:c2:9d:a4
I would start by turning OFF ALL Wired and wireless devices accept for 1 wired PC. Watch the behavior of the RBR to see if the RBR reboots any. I would power OFF the ISP modem and RBR for 30 seconds then back on. Watch the behavior with the 1 PC. If you don't notice anything. Start by adding a device. One at a time. Watch the behavior. See if anything changes after devices start connecting...
rhwd2003 wrote:That was a device restart. I just had the internet drop 10 minutes ago and I looked at the connection stats and I see that the router actually rebooted itself. The logs got replaced and the connection stats says that its only been up for 10 minutes. Now that I can see that the router is rebooting each time I lose the internet. Where do I start next?