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grampajim's avatar
grampajim
Aspirant
Jun 07, 2021
Solved

Router RBR50 location wrong

My brother upgraded and gave me his older router (RBR50) and 2 satellites (RB550's). My problem is that my browser now thinks that I am in LA (where he lives) instead of Washington where I live. I updated the firmware and did a reset to factory settings on all ORBIs. Using iMac with OS 11.4 I have no idea how to remedy this. Help!

  • Please post about this over in the Orbi AC forum:

    https://community.netgear.com/t5/Orbi/bd-p/Orbi

     

    Thank you. 


    grampajim wrote:

    My brother upgraded and gave me his older router (RBR50) and 2 satellites (RB550's). My problem is that my browser now thinks that I am in LA (where he lives) instead of Washington where I live. I updated the firmware and did a reset to factory settings on all ORBIs. Using iMac with OS 11.4 I have no idea how to remedy this. Help!


     

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Please post about this over in the Orbi AC forum:

    https://community.netgear.com/t5/Orbi/bd-p/Orbi

     

    Thank you. 


    grampajim wrote:

    My brother upgraded and gave me his older router (RBR50) and 2 satellites (RB550's). My problem is that my browser now thinks that I am in LA (where he lives) instead of Washington where I live. I updated the firmware and did a reset to factory settings on all ORBIs. Using iMac with OS 11.4 I have no idea how to remedy this. Help!


     

    • grampajim's avatar
      grampajim
      Aspirant

      Thanks. Research seems to indicate that the problem might be when I used the QR code on the app, as the router doesn't know where it is. It may be linked to my brother's Netgear login info.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        You can set up the RBR using a web browser and PC or laptop connected to the RBR. You might do this first. 

         

        Good Luck.