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Forum Discussion

theodicies's avatar
theodicies
Aspirant
Jun 09, 2019

Router (RBR50) Pulling Incorrect DNS Servers from Modem

Orbi RBR50 (Firmware Version V2.3.1.60) keeps pulling incorrect DNS servers from ISP via ISP's modem. Spent an hour on the phone with the ISP's tech support with them reading the IPs back to be. The ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jun 10, 2019

Did you power off both the modem and the Orbi?  Restore power to the modem first, and after it comes up, restore power to the Orbi?

theodicies's avatar
theodicies
Aspirant
Jun 10, 2019

Yep, tried that three times yesterday. Same result each time.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jun 10, 2019

    Have no idea how this could happen.  I would change to Google's DNS servers: 8.8.8.8 and 8.8.4.4

    Many people do that on purpose anyway.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Jun 11, 2019

      It might help if you told people what the modem is in front of this router.

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Jun 12, 2019

        I agree.  Pretty much a black eye if the ISP tech support didn't detect an issue with their equipment not refreshing DNS servers.