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Forum Discussion
OzzieYoda
Aug 26, 2021Aspirant
Router RBR50: will not connect to internet but modem is working
Internet works if I connect a device directly into my Arris modem. Wifi will not work when I try connecting the modem to my router. Orbi ap says there’s no WiFi. Internet comany shows no issues. My ...
michaelkenward
Aug 27, 2021Guru - Experienced User
OzzieYoda wrote:
Internet works if I connect a device directly into my Arris modem.
What is that modem? Make and model?
OzzieYoda wrote:
Wifi will not work when I try connecting the modem to my router. Orbi ap says there’s no WiFi. Internet comany shows no issues.
When adding a router to a modem, you need go follow the process laid own in the setup instructions.
If you can, do this with a wired connection into the router and not a wifi app.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi - NETGEAR Communities
The clue is in the title of this section General WiFi Routers (Non-Nighthawk & Non-Orbi).
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
OzzieYoda
Aug 27, 2021Aspirant
Modem is Arris Surfboard SB6190.
The OrbiRBR50 has worked for the past 3 years.
Internet works when hardwired from Arris modem to a device.
Internet does not work when modem is connected to router with Ethernet cable, then router is connected to a device with another ethernet cable.
I’ve made sure the MAC address is correct. I’ve Restarted and reset everything.
It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.
The OrbiRBR50 has worked for the past 3 years.
Internet works when hardwired from Arris modem to a device.
Internet does not work when modem is connected to router with Ethernet cable, then router is connected to a device with another ethernet cable.
I’ve made sure the MAC address is correct. I’ve Restarted and reset everything.
It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.
- michaelkenwardAug 27, 2021Guru - Experienced User
OzzieYoda wrote:
It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.That's what they all say.
Buck passing is industry practice.
- FURRYe38Aug 27, 2021Guru - Experienced User
Have you powered OFF the ISP modem and RBR for 1 minute then back ON?
Try a factory reset and setup from scratch and walk thru the setup wizard using a PC and web browser.
OzzieYoda wrote:
Modem is Arris Surfboard SB6190.
The OrbiRBR50 has worked for the past 3 years.
Internet works when hardwired from Arris modem to a device.
Internet does not work when modem is connected to router with Ethernet cable, then router is connected to a device with another ethernet cable.
I’ve made sure the MAC address is correct. I’ve Restarted and reset everything.
It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.