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Forum Discussion
OzzieYoda
Aug 26, 2021Aspirant
Router RBR50: will not connect to internet but modem is working
Internet works if I connect a device directly into my Arris modem. Wifi will not work when I try connecting the modem to my router. Orbi ap says there’s no WiFi. Internet comany shows no issues. My ...
OzzieYoda
Aug 27, 2021Aspirant
Modem is Arris Surfboard SB6190.
The OrbiRBR50 has worked for the past 3 years.
Internet works when hardwired from Arris modem to a device.
Internet does not work when modem is connected to router with Ethernet cable, then router is connected to a device with another ethernet cable.
I’ve made sure the MAC address is correct. I’ve Restarted and reset everything.
It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.
The OrbiRBR50 has worked for the past 3 years.
Internet works when hardwired from Arris modem to a device.
Internet does not work when modem is connected to router with Ethernet cable, then router is connected to a device with another ethernet cable.
I’ve made sure the MAC address is correct. I’ve Restarted and reset everything.
It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.
michaelkenward
Aug 27, 2021Guru - Experienced User
OzzieYoda wrote:
It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.
That's what they all say.
Buck passing is industry practice.