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Solved
Router show no internet communications,but satellite broadcast Internet just fine
Rbk22 router states no internet connection and can't get internet via any device, but satellite has internet connection and works just fine with all devices. Did a reset on the router, but no change....
Let us know how the new one does. Ya, seems like the router base is faulty.
Does the Mac get an IP address if you connect it to the router using a LAN cable?
You should try a factory reset on the router and set it up from scratch. Walk thru the set up wizard with a PC thats wire connected to the router. Be sure your Mac wifi is turned OFF then back on and it's set up for Automatic Obtain IP addressing.
I would set up an IP address reservation ON the router for ALL of your devices, both wired and wireless. Under Advanced Tab/LAN Setup.
Yes, the Mac gets an IP address and connects to the internet via the LAN cable from the router with no problem.
A factory reset was completed from scratch that made me setup the router and satellite. Same situation occurs with no wi-fi broadcast from the router, but wi-fi broadcasts from the satellite.
So if you turn OFF the satellite, you can't see any broadcast wifi or connect to the Orbi base by it self?
I would make contact with NG support about this. The base router may need to be replaced...
Yes, so if I turn off the satellite, there is no broadcast wi-fi in the whole house nor can I connect to the Orbi base by itself. Since I bought this at Costco, I'm going to return it there and get another. I agree with you that the base router seems to have malfunctioned. Thanks again for your help and timely replies.