Router Shows Off-line; Satellite shows online

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JR2018 wrote:

In the Orbi app, my router shows as offline. The satellite shows as online. I am able to use the internet over the Orbi system (based on the name / password I set up prior to moving). And my speed test is excellent. 

 

But why does the router show as offline -- epsecially if the satellite is online?

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As FURRYe38 pointed out, having two router/WiFi systems often leads to problems.  If the cable box has a wireless connection to the Xfinity, then that appears to be what you have.  Many things will work fine, but there are specific situations which fail miserably with a "Double-NAT".

As for the lights, the "app" may mean different things.  For example, a satellite is "On Line" when it is connected to the router. (Green Dot).  So, what does a Magenta Dot mean in terms of the router?  It could mean that the router does not have a "public" connection to the Internet.  It is instead connected to a router which in turn is connected to the internet.  (Or, I could just be plain wrong.)

It might be useful to open a web browser and open the Orbi web interface.  When the Home screen comes up, click on the "Internet" square.  What IP address did the Orbi receive?  (This information is also shown on the Advanced Home Screen in the Internet Port square on the right.  Does the web interface show the internet connection as "Good" or have a Green check mark?

Another test is to do a "Trace Route" from a computer to some well-known internet address, such as 8.8.8.8 (Google's DNS servers).