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Forum Discussion
fdease12
Apr 11, 2020Aspirant
Router will not accept internet from confirmed modem
Orbi will not accept Internet from Comcast, modem pinged/updated/confirmed it has connectivity. Orbi will not grab it, 2 hours on the phome with Comcast.. (RBK50V-100NAS)
FURRYe38
Apr 12, 2020Guru - Experienced User
Be sure to power OFF the MODEM for 30 seconds then back on. Do same for RBR. Check internet.
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
fdease12 wrote:Orbi will not accept Internet from Comcast, modem pinged/updated/confirmed it has connectivity. Orbi will not grab it, 2 hours on the phome with Comcast..
(RBK50V-100NAS)