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Router will not accept internet from confirmed modem
Orbi will not accept Internet from Comcast, modem pinged/updated/confirmed it has connectivity. Orbi will not grab it, 2 hours on the phome with Comcast.. (RBK50V-100NAS)
fdease12 wrote:Orbi will not accept Internet from Comcast, modem pinged/updated/confirmed it has connectivity. Orbi will not grab it, 2 hours on the phome with Comcast..
Do you have a computer that can be connected directly to the modem (PC, Mac, laptop)?
Although Comcast "knows what they are doing", it is sometimes useful to validate. i.e. wire a computer directly to the modem, restart the modem, (wait), start the computer, and see if it connects and "works correctly".
After that, the next step is to power off, connect the yellow (WAN) port on the Orbi to the modem, power on modem (wait), power on Orbi, and report what you see on the "Ring Light" at the top of the Orbi: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
How do you intend to set up the Orbi (using the web interface or using the Orbi "app")?