NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JakeBamat
Feb 03, 2018Aspirant
Router will not connect to internet
Worked fine for months. Woke up and the router was not connected to the internet. Tried all the troubleshooting methods (reset button, disconnecting power cords, etc.) including power reset of Soni...
JakeBamat
Mar 03, 2018Aspirant
I have Sonic Gigabit Fiber Internet. Everything works fine with the ethernet cables. Swapping them is going to take about an hour to re-run the ethernet line through my garage and unit walls.
I can plug my Sonic model directly into a laptop via ethernet and get internet. I can also pull out the ethernet cable from the Orbi and connect it back into my old Apple Time Machine router and the wireless fires up perfectly. So the issue doesn't appear to be my ISP or the cables.
FURRYe38
Mar 03, 2018Guru - Experienced User
You may have a faulty or bad router unit. I would try another unit and see if you can. Return the current unit to place of purchase.
JakeBamatwrote:I have Sonic Gigabit Fiber Internet. Everything works fine with the ethernet cables. Swapping them is going to take about an hour to re-run the ethernet line through my garage and unit walls.
I can plug my Sonic model directly into a laptop via ethernet and get internet. I can also pull out the ethernet cable from the Orbi and connect it back into my old Apple Time Machine router and the wireless fires up perfectly. So the issue doesn't appear to be my ISP or the cables.
- ALNJ2017Mar 03, 2018Star
Perhaps an Ethernet auto-negotiation issue. Try setting Orbi to Gigabit full duplex if that is possible or does the modem have that option. Of course please do not use Cat 5 cable, you need Cat 5e or Cat 6 for reliable gigabit Ethernet.