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Forum Discussion

grumpy63's avatar
grumpy63
Tutor
Jun 16, 2019
Solved

router won't connect to modem

I recently moved and recieved a new modem from specrtrum. i have an older netgear router that will connect to modem fine.  My orbi will not connect to the internet. any suggestions?
  • grumpy63's avatar
    grumpy63
    Jun 18, 2019
    I got it connected. Thanks for your reply. I had to delete and reinstall the app in order to re set up the router. All is good. Thanks again.
ekhalil's avatar
ekhalil
Master
Jun 16, 2019

What is the brand and model of the new modem? Is it a modem only or does it have a router as well?

  • grumpy63's avatar
    grumpy63
    Tutor
    Jun 16, 2019

    its a hiltron technologies. i couldn't find a model number.  its internet and voice only. No cable.

    • ekhalil's avatar
      ekhalil
      Master
      Jun 16, 2019
      How many Ethernet port does the modem have in the back?
      • grumpy63's avatar
        grumpy63
        Tutor
        Jun 16, 2019

        It on;y has one ehternet port.