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Forum Discussion

grumpy63's avatar
grumpy63
Tutor
Jun 16, 2019
Solved

router won't connect to modem

I recently moved and recieved a new modem from specrtrum. i have an older netgear router that will connect to modem fine.  My orbi will not connect to the internet. any suggestions?
  • grumpy63's avatar
    grumpy63
    Jun 18, 2019
    I got it connected. Thanks for your reply. I had to delete and reinstall the app in order to re set up the router. All is good. Thanks again.
ekhalil's avatar
ekhalil
Master
Jun 16, 2019
  1. Are you able to access internet when you connect a computer directly to the modem?
  2. When you connect Orbi to the modem, will the LED ring on the Orbi Router light any color? Does the LED ring color change if Orbi is connected or not?
  3. Are you able to connect to the Orbi web GUI by browsing to 192.168.1.1 or orbilogin.com?
grumpy63's avatar
grumpy63
Tutor
Jun 18, 2019
I got it connected. Thanks for your reply. I had to delete and reinstall the app in order to re set up the router. All is good. Thanks again.