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Solved
Routerlogin.net digital certificate expired
I have an RBR40 that is blocking my wife's iphone7 due to an expired security certificate for routerlogin.net. All other phones work fine. I updated the Orbi firmware to the latest v2.3.5.32 hoping...
Well, I finally got back to troubleshooting this issue and discovered that her phone was set to "blocked" on the router for some reason. I changed it to "allow" and it's all good now. Not sure how it got set to "blocked". It would be nice to get a more descriptive error message to help with troubleshooting. Thanks for your help all!
Good catch...I hadnt noticed that. Apparently if you turn on wifi on the iphone, it doesn't connect automatically. (I'm a Samsung user so I'm still learning the iphone). When I choose the wifi connection to use, the WiFi bars show up and I get a slightly differnet error. Both browsers error out with "took too long to respond" (Chrome) or "server stopped responding" (Safari). I'll try to troubleshoot more tonight when my wife gets back from work.
Well, I finally got back to troubleshooting this issue and discovered that her phone was set to "blocked" on the router for some reason. I changed it to "allow" and it's all good now. Not sure how it got set to "blocked". It would be nice to get a more descriptive error message to help with troubleshooting. Thanks for your help all!