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Forum Discussion

jeffholiday's avatar
jeffholiday
Guide
Feb 22, 2018

Running speed test from iOS app causes restart

I use the iOS app and like the Speedtest feature. When I run the speedtest, most of the time it causes a full system restart. I don’t have to power cycle and the system comes back up but this should not be normal behavior for a simple speedtest.
Troubleshooting

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  • hilld83's avatar
    hilld83
    Star
    Feb 22, 2018

    I have also experienced this issue with my RBK50 (observed when running firmware versions 1.8.0.6 to 2.1.2.18). It happens with the stable verison of the Orbi iOS app, as well as with all of the beta versions of the Orbi iOS app. I've seen it allow a full test to complete before reboot, or the system will crash mid-test, but it always causes the crash and reboot of the full system. I'm not sure if this is an app issue or a firmware issue, but I haven't noticed the crash and reboot when using the web interface test.