Same Model System, Different Behavior??

So how do we determine where this communication issue is?  On android Orbi app, works at neighbors, doesnt work here.  On Apple device, works here.

Here is another interesing datapoint I just found:  If you bring up (on Android), Device List... they are missing DEVICE TYPE and CONNECTED ORBI fields.   If you click EDIT ITEM... it will ask you for the DEVICE TYPE.   If you put it in, it will stay there until you refresh the device list, but will still not populate the network map.  Once you refresh, the DEVICE TYPE for that device you edited will disappear again.

It seems to me that the critical field in this case that is having commo issues is the CONNECTED ORBI field -- which of course would drive the network map display -- although device type is also problematic.

Same here Chuck. Also there are no refresh controls. Also when totally clearing the cache and data in the app and starting over, I suddenly get the connected device lists in the map. Then, like magic, they eventually disappear by themselves, if you leave the page and then return a couple of times. I also caught them loading when logging in after a log out. When they were loading on the actual device list (showing 13 at the time and knowing I had 28 devices attached) I quickly went to the map and the router icon, and they were there under attached devices (the ones connected to the router). Then to each satellite and the respective connections were there. Then back to the router and they were gone. Same with both satellites, they were gone. Same thing happens with my Samsung tablet as Samsung phone, with a different OS version..

One other thing I am curious about: how did you get into your neighbor's system with your app? The apps are initially connected through your Netgear account, that associates it for remote management. Sign in of course is with the password for the SSID, but can anyone with an Orbi app knowing someone's system password, get in and screw with their stuff?

Good question:  I am the neighborhood computer geek.... and I was the guy who recommended my neighbor replace his unsupported Luma with Orbi.  So I installed it for him.  Since we are very good friends, I have access to his network and devices.  I also asked him to come over today with his cell phone and log onto my wireless network to check functionality on mine.  Bottom line, with the app, you just have to join the local wireless network and then know the owners PW since the app user name is admin.

Am going to take FURRYe38's advice with the hope that it will shed some light on why so many are doing this.  Will report back shortly.

JoeCymru Joe, did you try logging in with an apple device?  (Ipad, Iphone etc).  That would be an excellent datapoint to know if that works on your network map.

And for all:  Can you tell me what in the Web GUI is found under ADVANCED | QOS?  All I have in mine is speedtest... which really isnt QOS.

Thanks... Here we go....

Chuck_M

Yeah, my wife's iPhone has no issue.

QoS is mostly automatic. NG chooses not to give any configurations here for unknown reasons. I believe there letting the QoS engine do it automatically. So for the most part, you only see the speedtest.net app located here and you can do a speed test or manually input your ISP speeds UP and down. Everything else is automatic. 

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Chuck_M wrote:

Good question:  I am the neighborhood computer geek.... and I was the guy who recommended my neighbor replace his unsupported Luma with Orbi.  So I installed it for him.  Since we are very good friends, I have access to his network and devices.  I also asked him to come over today with his cell phone and log onto my wireless network to check functionality on mine.  Bottom line, with the app, you just have to join the local wireless network and then know the owners PW since the app user name is admin.

 

Am going to take FURRYe38's advice with the hope that it will shed some light on why so many are doing this.  Will report back shortly.

 

JoeCymru Joe, did you try logging in with an apple device?  (Ipad, Iphone etc).  That would be an excellent datapoint to know if that works on your network map.

 

And for all:  Can you tell me what in the Web GUI is found under ADVANCED | QOS?  All I have in mine is speedtest... which really isnt QOS.

 

Thanks... Here we go....

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Chuck_M

No QoS enabled in Orbi. The word they use is "yet". Been "yet" forever. And the speedtest is just embedded Ookla. That is really sad.

Kewl, great find. Something that NG should look into with this space in between the SSID names. Shouldn't matter. 

ChristineT

Glad it's working now. Mark your post solved so others will know. 

Hi Chuck_M

Thank you for posting these steps. We will have this check with our engineers. 

Regards, 
Blanca 
Community Team

- Well done Chuck_M, this is an excellent finding. 

- Have you also tested the remote management configuration above?

- Regarding QoS, I see that Orbi has some defined priorities, which makes me think that NG will add configuration possibilities soon:

qos_list1=IP_Phone 0 IP_Phone 0 TCP 6670 6670 ---- ----

qos_list2=IP_Phone 0 IP_Phone 0 UDP 6670 6670 ---- ----

qos_list3=Skype 0 Skype 0 TCP 80,443 80,443 ---- ----

qos_list4=0

qos_list5=Netgear_EVA 0 Netgear_EVA 0 UDP 49152 49155 ---- ----

qos_list6=0

qos_list7=Vonage_IP_Phone 0 Vonage_IP_Phone 0 UDP 53,69,5060 53,69,5061 ---- ----

qos_list8=0

qos_list9=Google_Talk 0 Google_Talk 0 TCP 443 443 ---- ----

qos_list10=0

qos_list11=MSN_messenger 0 MSN_messenger 1 TCP 1863,1503,6891,6901 1863,1503,6900,6901 ---- ----

qos_list12=MSN_messenger 0 MSN_messenger 1 UDP 1503,2001,6801,6901 1503,2120,6801,6901 ---- ----

qos_list13=Yahoo_messenger 0 Yahoo_messenger 1 TCP 5050,5000,5100 5050,5010,5100 ---- ----

qos_list14=Yahoo_messenger 0 Yahoo_messenger 1 UDP 5000,5100 5010,5100 ---- ----

qos_list15=Netmeeting 0 Netmeeting 1 TCP 389,522,1503,1720,1731 389,522,1503,1720,1731 ---- ----

qos_list16=0

qos_list17=AIM 0 AIM 1 TCP 5190 5190 ---- ----

qos_list18=AIM 0 AIM 1 UDP 5190 5190 ---- ----

qos_list19=SlingStream 0 SlingStream 1 UDP 554 554 ---- ----

qos_list20=0

qos_list21=SSH 0 SSH 1 TCP 22 22 ---- ----

qos_list22=0

qos_list23=Telnet 0 Telnet 1 TCP 23 23 ---- ----

qos_list24=0

qos_list25=VPN 0 VPN 1 UDP 1701 1701 ---- ----

qos_list26=0

qos_list27=On_line_Game 0 On_line_Game 1 TCP 0 0 ---- ----

qos_list28=On_line_Game 0 On_line_Game 1 UDP 0 0 ---- ----

qos_list29=FTP 0 FTP 2 TCP 20,21 20,21 ---- ----

qos_list30=0

qos_list31=SMTP 0 SMTP 2 TCP 25 25 ---- ----

qos_list32=0

qos_list33=PPlive 0 PPlive 2 UDP 7100,7101,8000 7100,7101,8000 ---- ----

qos_list34=0

qos_list35=WWW 0 WWW 2 TCP 80 80 ---- ----

qos_list36=0

qos_list37=DNS 0 DNS 2 UDP 53 53 ---- ----

qos_list38=0

qos_list39=ICMP 0 ICMP 2 TCP 0 0 ---- ----

qos_list40=ICMP 0 ICMP 2 UDP 0 0 ---- ----

qos_list41=eMule 0 eMule 3 TCP 4242 4242 ---- ----

qos_list42=0

qos_list43=Kazaa 0 Kazaa 3 TCP 1214 1214 ---- ----

qos_list44=0

qos_list45=Gnutella 0 Gnutella 3 TCP 80,6346,6347 80,6346,6347 ---- ----

qos_list46=Gnutella 0 Gnutella 3 UDP 3646,6347 3646,6347 ---- ----

qos_list47=bt_azureus 0 bt_azureus 3 TCP 6881 6881 ---- ----

qos_list48=0

qos_list49=Counter-Strike 1 Counter-Strike 1 UDP 27015 27019 ---- ----

qos_list50=0

qos_list51=Age-of-Empires 1 Age-of-Empires 1 TCP 23978 23978 ---- ----

qos_list52=Age-of-Empires 1 Age-of-Empires 1 UDP 23978 23978 ---- ----

qos_list53=Everquest 1 Everquest 1 TCP 7000 7000 ---- ----

qos_list54=0

qos_list55=Quake-2 1 Quake-2 1 TCP 27960 27960 ---- ----

qos_list56=Quake-2 1 Quake-2 1 UDP 27960 27960 ---- ----

qos_list57=Quake-3 1 Quake-3 1 TCP 27960 27960 ---- ----

qos_list58=Quake-3 1 Quake-3 1 UDP 27960 27960 ---- ----

qos_list59=Unreal-Tourment 1 Unreal-Tourment 1 TCP 7777,27960 7783,27960 ---- ----

qos_list60=Unreal-Tourment 1 Unreal-Tourment 1 UDP 7777,27960 7783,27960 ---- ----

qos_list61=Warcraft 1 Warcraft 1 TCP 6112 6112 ---- ----

qos_list62=0