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Forum Discussion
Solved
Same Model System, Different Behavior??
I had recently posted on here that although my Orbi system was running well, the Orbi app would not list devices under the "Network Map" option. I have tried all sorts of things to get this to work ...
SOLVED ISSUE Of Network Map Not Rendering Properly and Showing Devices By Connection On Android!!!!!!!
BLUF: My original local SSID was "Daily Planet" The Space in the SSID was preventing the "CONNECTION TYPE" and "CONNECTED ORBI" fields from being reported to the Orbi App! (My neighbors SSID is only 4 characters long with no spaces so theirs worked properly)
This only affected Android devices running the Orbi App... Not Apple Devices
Process I took per FURRYe38 recommendation:
- Disconnected satellites (2 of them)
- Hard reset Router
- Rebooted & initial set up
- Tested (It didnt work since I used my original SSID "Daily Planet")
- Reverted to an Earlier Firmware version thinking that may help -- rebooted and set up but used the default SSID (ORBI38)
- Noticed all was working properly!
- Changed SSID to "Daily Planet"
- Noticed it DIDNT WORK again with an SSID with a space in it
- Changed SSID to "Daily_Planet"
- Noticed it was working properly!
- Updated Firmware to current version
- Verified it is still working properly on all android devices.
- Turned back on Satellites
- Updated Settings for Reserved IPs etc and reattached wireless devices with new SSID
- Poured myself a cocktail and am a happy man!
Orbi and the Orbi APP CANNOT HANDLE SSID's with spaces in them. They will not render the network map properly if so.
To resolve: Take out the spaces -- replace with underline and it should work properly!!!!!!
A couple of heroes out there who deserve recognition for helping & discussing this
Pass the word. If you have spaces in your SSID, Android phones will not render the Attached devices properly under the DEVICE LIST nor the NETWORK MAP!
Chances are, someone ought to report this to the Orbi App Folks and this solution should be pinned at top for reference
Just curious, when re-flashing the FW, was a full reset and setup from scratch performed or just re-flash and continue?
I reflashed each Satellite individually by going to their respective IPs and selecting the firmware option.
I then went and reflashed the RBR50. In both cases it said "Hey this is same version, want to do this?" and I proceeded.
I did NOT do a full reset this go around... I did that way early in the process. Do you think that would be helpful?
I do have an extensive list of reserved IP addresses, so I have to figure out how to reinstate those without making me want to slit my wrists :) LOL
Sometimes bad values can be carried over after doing a FW update. Even though the system should work after doing a FW update, and continue, I've see it where some features get hosed up and don't work right after the update. After doing a reset and setup from scratch, fixed issues I saw.
Try this, do a save router config to file under Advanced Tab/Backup, then try a reset on the Router alone. I would turn OFF The satellites for now. Just setup the router from scratch. Then add your devices to the router base. Leave the satellites off. Try the app and let us know what you see with just the app and router. If the same thing is still contining, then you can apply the saved config back to the router and turn on the satellites. Seems like something is hosed and not getting correctly set or synced with the app for some reason.