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wnnnbc's avatar
wnnnbc
Aspirant
May 22, 2019
Solved

Samsung 7 series tv will not stay connected to Orbi

Hey there, I have been having an issue over the past month that I cannot seem to fix. I connect my Samsung tv to my router and it will work just fine, and then randomly (anywhere from a few hours to ...
  • ekhalil's avatar
    ekhalil
    May 23, 2019
    wnnnbc wrote:

    Hey there, I have been having an issue over the past month that I cannot seem to fix. I connect my Samsung tv to my router and it will work just fine, and then randomly (anywhere from a few hours to a few days) I will turn my tv on again after it being off for at least a few hours and it will say it cannot connect to my router. I have tried changing IP address settings, powercycling both the router and TV, but the only thing that works is resetting the network settings on my TV and then setting up the connection again like I did when I first got the TV. I have updated the firmware on both the TV and the router and I still seem to have the issue. 

     

    Does anyone have any ideas or is anyone having a similar issue? Thanks in advance

    This is an indication that DHCP functionality is not working properly. Usually this is caused by a "bad" device in your network. Please look for such device. It can be a wifi repeater or another device acting like a wifi repeater.

    Untill you find this "bad" device, I think you can workaround the issue and fix your TV's internet by assigning a STATIC IP address to the TV in the TV settings. This IP address needs to be outside the DHCP range set in Orbi LAN settings.

     

CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 22, 2019

Does the TV have an assigned IP address?  i.e. Under the Advanced Tab, Setup, LAN Setup.  The TV can be setup with the (typically default) DHCP setting, but it will always get the same IP address.  (It is usually easiest to assign it the IP address that it already has.)

 

Not saying this will cure the situation, but it is common practice to assign IP addresses to devices that are "always there", such as TV's, thermostats, garage door openers, desktop computers, etc.