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Forum Discussion
sgrayban
Jun 27, 2018Apprentice
Samsung S7 wifi connects but no internet available
I have a Samsung S7 G930V and since the last router update my phone randomly drops connection and no internet available. For the life of me I can't figure out why. I have changed the 5G channel and...
FURRYe38
Jul 02, 2018Guru - Experienced User
This is a last resort that should be done. If you have powered OFF the system for 1 minute then back on and the problem still exists. Then you need to try the full factory reset. You might have your nieghbor help you if you think you need help doing this.
Others have mentioned seeing problems after the update and after doing much troubleshooting, doing a factory reset resolved there problems.
If not, you'll need to contact NG support and ask for help and information there.