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Forum Discussion
sgrayban
Jun 27, 2018Apprentice
Samsung S7 wifi connects but no internet available
I have a Samsung S7 G930V and since the last router update my phone randomly drops connection and no internet available. For the life of me I can't figure out why. I have changed the 5G channel and...
FURRYe38
Jul 03, 2018Guru - Experienced User
I was handed a S7 yesterday to make sure it was up to date. Givein to a family member in the house. I looked around and got it connected to the Orbi wifi. It connected and I found that it was behind 3 updates. Mangaged to get it up dated and it had access thru the Orbi system the entire time.
- sgraybanJul 03, 2018ApprenticeLucky you Furry...
It's not just my phone.... all of my wireless devices are affected by this. Try watching FireTV and it cuts out saying no internet connection.- FURRYe38Jul 03, 2018Guru - Experienced User
I would make contact with NG support and ask for help and information on this. You may have a bad unit that needs to be replaced. Ask for an RMA.
- sgraybanJul 03, 2018ApprenticeWhy would I do that ? This issue didn't happen until the last update.
I'll call them but I don't think it's bad routers... that would mean mine and both neighbours having the same issue are also bad and that's not good odds.