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TomMac's avatar
TomMac
Guru
Dec 15, 2016
Solved

Sat still dropping out , but only on Ipad

Running the Orbi and one Sat on latest sw, single floor home, sat is aprox 35 ft away from main... data thru put is good, getting same speeds as main unit.   But, Seeing a streaming problem only ...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Dec 19, 2016

    Thanks Tom for testing this if anyone else is having issues with the .18 Firmware let me know so I can pass the issues to the engineers.

     

    DarrenM

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Dec 15, 2016

Hello TomMac

 

I have seen some other posts about Apple products having issues with orbi did this just start happening to you after upgrading to the latest Firmware?

 

DarrenM

TomMac's avatar
TomMac
Guru
Dec 16, 2016

Hi Darren...

It does seem to be more apparant with the latest version of sw, tho not sure if it also occured with the last version.( they were a 10 days or so apart )

      • bsholbrook's avatar
        bsholbrook
        Apprentice
        Dec 17, 2016

        I've also seen what I would classify as the same brief wifi discoonect issue on iphone and apple tv.  The devices are associated with a satelite, not the router and have very very strong signal strengths right to the point where the condition occurs.

         

        Similarly, my airplay speakers from iHome have not operated cleanly like they have in the past.  They will work fine for 30-45 minutes and then the sound either stutters and then resumes or stutters and then speaker stops (as if it dropped off the network).

         

        Overall performance and coverage is great if we can get Netgears help knocking out these occasional wifi disconnects that would be absolutely awesome. 

    • TomMac's avatar
      TomMac
      Guru
      Dec 17, 2016
      DarrenM wrote:

      Hello TomMac

       

      Can you try to revert back to the .16 Fw and see if the dropouts are happening I am trying to find out if the Firmware is the issue or its something more. I linked the Firmware page below so you can manually revert back.

       


       

      DarrenM

       

      Downgraded to .16 as per request... will run today and tonight and give you a better answer tomorrow as to improvement.

       

      Tom

       

      • TomMac's avatar
        TomMac
        Guru
        Dec 18, 2016
        TomMac wrote:
        DarrenM wrote:

        Hello TomMac

         

        Can you try to revert back to the .16 Fw and see if the dropouts are happening I am trying to find out if the Firmware is the issue or its something more. I linked the Firmware page below so you can manually revert back.

         


         

        DarrenM

         

        Downgraded to .16 as per request... will run today and tonight and give you a better answer tomorrow as to improvement.

         

        Tom

         

        Downgraded to .16

         

        As of last night I ran the Ipad for 3 hours without a dropout.   Not sure if anything else is in the mix, but so far , so good