NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Loulabell
Jun 28, 2019Aspirant
Satalite won't connect after I followed all you posted. RBR50
I read the message board that was running here. I've tried everything that was mentioned. I still can't get my satalite orbi to connect. I'm getting real tired of this.
FURRYe38
Jun 28, 2019Guru - Experienced User
What Firmware is currently loaded?
Was the FW updated on the RBR before the RBS?
What is the Mfr and model# of the ISP modem the NG router is connected too?
- LoulabellJun 28, 2019AspirantI’m not sure on what you’re asking. I can tell you that it worked like a champ for a year. It updated itself and now the satellite can’t be found. And the main unit is dropping all the time. And only letting some things happen. I also saw it stated it was a 40 not a 50. The photo shows it.
- FURRYe38Jun 28, 2019Guru - Experienced User
Try a factory reset on the RBS and then press the sync button on the RBR then RBS and see if it will be re-added. Do this while in the same room as the RBR.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.- LoulabellJun 28, 2019AspirantI’m not currently near it. But I did do the factory reset and the entire house area is around 2k sq ft. The satellite was down a hall from the router. Approximately 25-30 feet with 3 walls in between. Like I said. Never had an issue before this recent update. The modem is an Arris. I put the model number on here last message. I don’t remember and it’s not letting me look. I know my internet speed is 200. The firmware is 2.3.1.60