NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Satellite connected to 2.4 Ghz, not 5 Ghz?
Just set my system up, updated to latest firmware, but now downgraded to see if that solved anything. Currently I am on 1.11.0.20. When connecting to the satellite, I get the picture below showing 2...
Hello Mickiii
Is the satellite on the same firmware? you may want to factory reset the satellite and resync it.
DarrenM
I have now tried to update and reset the devices, but the issue remains. The communication between the main and the satellite jumps to 2.4 Ghz only after a while. Any other suggestions? Is this a know error?
Hello mickiii
The Backhaul is only 5ghz so that shouldn't be the issue how much slower is the connection?
DarrenM
I just did a test, getting 300Mbps (my connection is 300Mbps), so full speed. I then checked the satellite "page" in the browser, and sure enough, it had all parts of the image in blue. I then ran it a minute later, and then it maxed out at 170 Mbps. I then checked the page again, and now it is greyed out between the router and the satelite on the 5 Ghz band again. It is as if once it is "maxed" it turns "something" off, throttling the communication between the routers?
- That pic u see of the satellite unit is not your connection to the main unit but connection to your clients! I was also thrown off by that at first until I notice what it means, all that tell you right now that all your clients connected to your sat unit is in your 5G connection once a device switches to 2.4 it will show you that a 2.4 connection is established. Hope this helps
DarrenM, you said:
"Is the satellite on the same firmware? you may want to factory reset the satellite and resync it."
...but you follow-on reply contradicts that statement.
I think a good FAQ would be helpful.
I will add that mine had been rock solid until today (3+ weeks) until I (ill)decided to make a seemingly small change and make one, single device have a dedicated IP (via Advanced->Setup-LAN Setup->Address Reservation) and everything went downhill from there. Router went into "reset" (really for a name and MAC?), Satelites stopped responding...the interminable list of the things you must see on this board happened.
What I learned:
- If you want to make a change - I would say to the router but have no idea of the sync workflow - turn OFF you satellites first! Given the primary source of record reboots (and takes an inordinate amount of time) I can see the collapse in the flow - meaning bug in your software/firmware - when trying to coordinate that among the satellites. The worst part is you are locked out of any sort of status while all of them are attempting to coordinate.
My advice for making changes "all up": WAIT
The process it horribly long and you have will have zero indication of success (until you simply turn off your satellites and let them do their 3+ minute sync).
On the "GUI", again maybe the satellites say they are talking to the router, maybe it is the connected devises...point is no one knows so your forum gets flooded with questions that DEV/Engineering should already have in their release notes... Tell folks "A means 'this'" and 50% of the forums questions are answered. Don't let the community tell you how your platform works (GUI, information, etc.) it only means you have too few resources, bad test-harness or not are sure...
Take down the "it works", create an FAQ...deal with the real issues of folks complaining when you do that whole v2 HW dance.