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Forum Discussion
stuartjsmith
Jan 03, 2019Guide
Satellite Disconnects & Daisychaining
I have been in a lengthy discussion with Netgear support who wish to replace my orbi router and I would like opinions on whether this is worth my effort. The issue that I have been having is that one...
FURRYe38
Jan 03, 2019Guru - Experienced User
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
stuartjsmith wrote:
I have been in a lengthy discussion with Netgear support who wish to replace my orbi router and I would like opinions on whether this is worth my effort. The issue that I have been having is that one of the satellites keeps disconnecting from the router, flashing magenta for a bit, and then reconnecting - this was a problem because my work machine has an ethernet connection to this satellite and using e.g. VoIP, it would frequently drop calls.
After a bit of experimentation on my part and reading forums, I disabled daisy chaining and this has stopped happening, and the satellite is now stable. My theory on this is that the satellite was sometimes connecting to the router, and sometimes to the other satellite, and it was the switch between these two that was causing the temporary disconnect. The way that my house is set up, is downstairs there is the router and a satellite at opposite ends of the house, and the other satellite upstairs between them - they effectively make a triangle shape, and are probably all equi-distant from one another, I think in this scenario daisy-chaining does not make sense. Support have been next to useless to be honest, and their resolution, instead of answering my queries like the above one have just been to offer to replace it - is it really worth me replacing it, or is turning daisy chaining off the correct fix, and the expected setup for a house layout such as mine?
Hope this makes some sense, thanks!