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Forum Discussion
Solved
Satellite looses connection to base
Roughly every few days I notice my satellite with solid magenta color. This has been happening since new. (pre-ordered) I have moved it around to different locations 6 times, with same results. I hav...
Hello everyone
We have release a new firmware version 1.4.0.34 you may want to try and upgrade and see if this resolves the issue.
DarrenM
You sure it is a satellite issue?
Hello mbski
Have you upgraded to the latest firmware? Have you tried to sync the unit again?
DarrenM
Yes 1.3.0.12, and if you read my post, it states I have moved the satellite to numerous different locations which require it to be re-synced.
Hello mbski
If you have tried pressing the sync button on both devices and tried moving the unit closer and still getting the same issues I would suggest contacting support so they can troubleshoot and figure out if its a hardware issues or not.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
I have the same problem with firmware 1.3.0.16.
Have you had contact with support?
Is your problem solved and how?
Hello everyone
We have release a new firmware version 1.4.0.34 you may want to try and upgrade and see if this resolves the issue.
DarrenM
