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Solved
Satellite looses connection to base
Roughly every few days I notice my satellite with solid magenta color. This has been happening since new. (pre-ordered) I have moved it around to different locations 6 times, with same results. I hav...
Hello everyone
We have release a new firmware version 1.4.0.34 you may want to try and upgrade and see if this resolves the issue.
DarrenM
Hello mbski
Have you upgraded to the latest firmware? Have you tried to sync the unit again?
DarrenM
Yes 1.3.0.12, and if you read my post, it states I have moved the satellite to numerous different locations which require it to be re-synced.
Hello mbski
If you have tried pressing the sync button on both devices and tried moving the unit closer and still getting the same issues I would suggest contacting support so they can troubleshoot and figure out if its a hardware issues or not.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
I have the same problem with firmware 1.3.0.16.
Have you had contact with support?
Is your problem solved and how?
Hello everyone
We have release a new firmware version 1.4.0.34 you may want to try and upgrade and see if this resolves the issue.
DarrenM
Hello Darren,
I have last week Thursday downloaded the new firmware 1.4.0.34 and rebooted both the Orbi router and satellite.
Until now, almost a week further, the problem did not occur.
When after next weekend the problem did not occur, I think that I can report that the problem is solved with the new firmware.
Kind regard,
Anton
