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Forum Discussion
Solved
Satellite looses connection to base
Roughly every few days I notice my satellite with solid magenta color. This has been happening since new. (pre-ordered) I have moved it around to different locations 6 times, with same results. I hav...
Hello everyone
We have release a new firmware version 1.4.0.34 you may want to try and upgrade and see if this resolves the issue.
DarrenM
I have the same problem with firmware 1.3.0.16.
Have you had contact with support?
Is your problem solved and how?
Hello everyone
We have release a new firmware version 1.4.0.34 you may want to try and upgrade and see if this resolves the issue.
DarrenM
Hello Darren,
I have last week Thursday downloaded the new firmware 1.4.0.34 and rebooted both the Orbi router and satellite.
Until now, almost a week further, the problem did not occur.
When after next weekend the problem did not occur, I think that I can report that the problem is solved with the new firmware.
Kind regard,
Anton
Hello Darren,
My Netgear Orbi is now running without the solid Magenta light problem, so this problem is really solved with firmware 1.4.0.34.
Thank you for the support,
Anton
I was only looking at the Satellite, because that was my problem, and the light of the Satellite did not burn Magenta for several week.
But I was looking at the Router and I found the light of the Router burning Magenta.
In Netgear Genie I could not find the IP address of the Router, but I found the IP Address of the Satellite and I could ping to the Satellite.
With Wifi Analyzer I saw that both the Router and the Satellite where sending wifi signal and by walking from Router to the Satellite it was switching from signal.
The wifi of both are working, but still the Router is burning Magenta.
So the firmware update solved the Satellite to burning solid Magenta, but did not solve the Router to burning solid Magenta.