Forum Discussion

Follower

Mar 17, 2020

Satellite shows disconnected

I have a RBK50 with 2 RBS50 satellites. all running Firmware ver 2.5.1.8. Logging in from the desktop to local IP URL shows both Satellites as Disconnected. From the phone (Android) app they both sho...

Ranger54

Aspirant

Apr 14, 2020

I have a RBR50v2 with 2 RBS50v2 satellites. all running Firmware ver 2.5.1.8. Logging in from the desktop to local IP URL shows both Satellites as Disconnected. This happened after I upgraded to 2.5.1.8. I did a reset on both satellites and then synched them ( in the same room as router). Received a blue light on both satellites but it stills shows disconnected when I log back in through the URL. Any suggestions?

FURRYe38

Guru - Experienced User

Apr 14, 2020

What is the distance between the router and satellite(s)?

Please try a factory reset and setup from scratch with the RBR and RBS.

Ranger54 wrote:
I have a RBR50v2 with 2 RBS50v2 satellites. all running Firmware ver 2.5.1.8. Logging in from the desktop to local IP URL shows both Satellites as Disconnected. This happened after I upgraded to 2.5.1.8. I did a reset on both satellites and then synched them ( in the same room as router). Received a blue light on both satellites but it stills shows disconnected when I log back in through the URL. Any suggestions?

Ranger54
Aspirant
Apr 14, 2020
Distance from Satelitte is 6 feet. Factory reset was done on satellites. Have not tried reset on RBR
- FURRYe38
  Guru - Experienced User
  Apr 14, 2020
  Try the RBR and RBS. Add them one at a time. Once they are added and they appear in the UI correctly, move them to there remote locations. 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
  Ranger54 wrote:
  Distance from Satelitte is 6 feet. Factory reset was done on satellites. Have not tried reset on RBR