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Forum Discussion
ABear2018
Oct 16, 2018Aspirant
Satellite will not connect to base
The Orbi Satellite has stopped working. It fails to reconnect to the base. The RBK40 base works fine.
We lost some wifi coverage when the satellite was no longer synced.
Generally, the satellite ...
FURRYe38
Oct 16, 2018Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Push in the reset button on the back of the satellite and watch the top of the satellite. Top LED will turn on AMBER, let go of the reset button, Wait for the slow WHITE pulsating LED on top. Then try to sync with the router.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. Hoping NG support can have a look at this. So try this out as well.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001