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Forum Discussion

ggal625's avatar
ggal625
Aspirant
Jul 02, 2018

Satellite wireless backhaul stopped working

RBK50 purchased and installed back in April. Manually updated both router and firmware to firmware 2.1.4.10. Working fine until 3PM last Saturday. Devices connected to satellite do not get a DHCP a...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 02, 2018

Did you only set up 1 satellite? 

You should have two satellites in your kit, if you do, and didn't set up the other satellite, try setting it up and see if the 2nd satellite does same thing or not. 

Possible you have a bad satellite. 

 

Turn off all satellites and make sure your devices connect ok to the main router base. 

 

  • ggal625's avatar
    ggal625
    Aspirant
    Jul 02, 2018

    I have the RBK50, which only comes with one satellite. RBK53 comes with two.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 02, 2018

      Ok, wasn't sure. 

       

      In that case I would contact NG support and ask about this, ask for an RMA.