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Satellites have disappeared after auto update to 1.12.0.8
Hello My satelletites seem to have disappeqared. the main router (RBR50) admin page says iti is on 1.12.0.8 I saw an article that down grading to 1.11 may help, but i cant reach the satel...
- Thank you for all the replies. I found another thread recommending a factory reset of the satellites followed by a factory reset of the main router. That seems to have addressed the issue except I had to manually redo all my configuration customizations. I sincerely hope I do not have to repeat this every time firmware is updated. It is extremely painful.
rspam11 wrote:Hello
My satelletites seem to have disappeqared. the main router (RBR50) admin page says iti is on 1.12.0.8
1. Download old firmware for satellite and router (two files)
2. Connect to satellite at 1.12.0.8. If that is not the address, go to the list of connected devices and identify the ip address and use it to connect.
3. Use the router password to log-in directly to the satellite.
4. Update the satellite firmware to the old firmware (1.11.).
The satellite should now work.
You can also update the router to the old firmware.
There does not appear to be any way to prevent the router/satellite from auto-updating to the new firmware and breaking the satellite.
Netgear has not responded in this forum to this problem, has left the firmware on the website, and otherwise there is no fix in the works. If you can return the product, that may be a better option given the lack of technical support and irresponsible actions by Netgear.
If you're having issues getting your Satellites to connect, I suggest that you bring the satellites near the Router and do the f/w upgrade. Then, once they've upgraded, move them back to where they need to be.
For what it's worth, I'm running 2 systems on 1.12+ at home (dog food testing) and had no such problems with Satellites disappearing.
-Orbi Product Team.
- Thank you for all the replies. I found another thread recommending a factory reset of the satellites followed by a factory reset of the main router. That seems to have addressed the issue except I had to manually redo all my configuration customizations. I sincerely hope I do not have to repeat this every time firmware is updated. It is extremely painful.