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Forum Discussion
rspam11
Jul 28, 2017Aspirant
Satellites have disappeared after auto update to 1.12.0.8
Hello My satelletites seem to have disappeqared. the main router (RBR50) admin page says iti is on 1.12.0.8 I saw an article that down grading to 1.11 may help, but i cant reach the satel...
- Aug 01, 2017Thank you for all the replies. I found another thread recommending a factory reset of the satellites followed by a factory reset of the main router. That seems to have addressed the issue except I had to manually redo all my configuration customizations. I sincerely hope I do not have to repeat this every time firmware is updated. It is extremely painful.
AmitR
Jul 31, 2017NETGEAR Employee Retired
If you're having issues getting your Satellites to connect, I suggest that you bring the satellites near the Router and do the f/w upgrade. Then, once they've upgraded, move them back to where they need to be.
For what it's worth, I'm running 2 systems on 1.12+ at home (dog food testing) and had no such problems with Satellites disappearing.
-Orbi Product Team.
rspam11
Aug 01, 2017Aspirant
Thank you for all the replies. I found another thread recommending a factory reset of the satellites followed by a factory reset of the main router. That seems to have addressed the issue except I had to manually redo all my configuration customizations. I sincerely hope I do not have to repeat this every time firmware is updated. It is extremely painful.