NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ddigler
Jun 12, 2020Aspirant
Sats connect via daisy chain even though DC is OFF?
My RBR40 and (2) RBS20 sats were connected via daisy chain for weeks; all working well with good backhaul. Last night my son had a friend overnight so I activated the guest network from the app. This...
- Jun 13, 2020In fairness I need to check back for the good of the community after the rant above. Apparently the recent firmware update that rolled out, I want to say it was a week or two ago, did not update one of my satellites correctly. The more I poked around in the router settings from my PC browser, I was noticing problems with the firmware version listed for my one satellite that was acting up and subsequently likely causing all of the poor backhaul reports and daisy chaining mayhem.
I ended up retrieving the IP address of the satellite itself, using my router login credentials, and logging directly into that satellite on my network. From there I was able to use the firmware update functionality of the satellite itself. I downloaded the newest firmware for my satellite from the Netgear website and flashed it using the connection directly to the affected satellite.
From there it was time for another full factory reset, all three devices. Bunch more messing around with tweaking placement here and there but I am back up and running. I’d like to thank anyone above who took time out of their schedule to help me through it. I know how important firmware is and should have dug deeper. The app is only going to tell you the firmware version of your router itself I realize now the importance of digging into the router interface on a web browser when troubleshooting difficult issues.
Orby stays in my house as of this time; we shall see what the future holds.
ddigler
Jun 13, 2020Aspirant
Proud of my Orbi; it finally stepped out of the closet and admitted it’s preference for daisy chain topology. In a world full of Orbi‘s that can go either way (star or daisy chain) my Orbi has stepped out and declared a more conservative way of living – 100% daisychain, 100% of the time.
In all seriousness, most frustrating thing I have been through with this unit EASILY. Did a full factory reset of the router, modem, both satellites. Took the advice above before pairing either of the satellites and logged in with a browser, unchecking allowance of daisy chain topology. Fired it up - all daisy chain, all the time. I have satellite 2 sitting 1 foot away from the router, satellite 1 upstairs not even close, but every single time map indicates router->sat 1->sat-2 dc.
But wait there’s more, can someone please tell me why I consistently receive a blue light on the satellites after pairing which according to Netgear clearly indicates good backhaul, while the app and browser both indicate poor signal? I need an answer to this very basic question as the conflicting feedback from the unit is maddening.
Going to give it a few more hours and then it’s going back to Best Buy. Such a shame as the unit was working so well for the past month until I made the audacious decision to turn on the guest network at which time everything came crumbling down.
In all seriousness, most frustrating thing I have been through with this unit EASILY. Did a full factory reset of the router, modem, both satellites. Took the advice above before pairing either of the satellites and logged in with a browser, unchecking allowance of daisy chain topology. Fired it up - all daisy chain, all the time. I have satellite 2 sitting 1 foot away from the router, satellite 1 upstairs not even close, but every single time map indicates router->sat 1->sat-2 dc.
But wait there’s more, can someone please tell me why I consistently receive a blue light on the satellites after pairing which according to Netgear clearly indicates good backhaul, while the app and browser both indicate poor signal? I need an answer to this very basic question as the conflicting feedback from the unit is maddening.
Going to give it a few more hours and then it’s going back to Best Buy. Such a shame as the unit was working so well for the past month until I made the audacious decision to turn on the guest network at which time everything came crumbling down.
ddigler
Jun 13, 2020Aspirant
In fairness I need to check back for the good of the community after the rant above. Apparently the recent firmware update that rolled out, I want to say it was a week or two ago, did not update one of my satellites correctly. The more I poked around in the router settings from my PC browser, I was noticing problems with the firmware version listed for my one satellite that was acting up and subsequently likely causing all of the poor backhaul reports and daisy chaining mayhem.
I ended up retrieving the IP address of the satellite itself, using my router login credentials, and logging directly into that satellite on my network. From there I was able to use the firmware update functionality of the satellite itself. I downloaded the newest firmware for my satellite from the Netgear website and flashed it using the connection directly to the affected satellite.
From there it was time for another full factory reset, all three devices. Bunch more messing around with tweaking placement here and there but I am back up and running. I’d like to thank anyone above who took time out of their schedule to help me through it. I know how important firmware is and should have dug deeper. The app is only going to tell you the firmware version of your router itself I realize now the importance of digging into the router interface on a web browser when troubleshooting difficult issues.
Orby stays in my house as of this time; we shall see what the future holds.
I ended up retrieving the IP address of the satellite itself, using my router login credentials, and logging directly into that satellite on my network. From there I was able to use the firmware update functionality of the satellite itself. I downloaded the newest firmware for my satellite from the Netgear website and flashed it using the connection directly to the affected satellite.
From there it was time for another full factory reset, all three devices. Bunch more messing around with tweaking placement here and there but I am back up and running. I’d like to thank anyone above who took time out of their schedule to help me through it. I know how important firmware is and should have dug deeper. The app is only going to tell you the firmware version of your router itself I realize now the importance of digging into the router interface on a web browser when troubleshooting difficult issues.
Orby stays in my house as of this time; we shall see what the future holds.
- FURRYe38Jun 13, 2020Guru - Experienced User
Gladf you got it working. Yes, it's important to have all devices on the same version of FW. Glad it's working not.
Enjoy. :smileywink: