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Forum Discussion
School laptop is throwing a "your connection is not private" error
NOTE: I can't find the RBR40 model router to list but that is what I have. My daughter brought home her school laptop and we are having an issue. Her school uses a portal called "Clever". Sh...
This is an Orbi RBR40.
My wife's iphone is also starting to have the same issue where she cannot access anything via the wifi and gets the same error on all webpages.
My daughter's laptop is still showing the same thing. I did get a Netgear "This device is blocked by Access Control in the router" error when trying to go to yahoo.com but Circle is off and Armor doesn't have a subscription. Am I missing some other form of access control?
Hello ElkanahLinnell ,
Welcome to the NETGEAR Community!
I understand that you are experiencing intermittent network connection issues with your RBR40. The network issues that you are experiencing can occur when the firmware on the product is not current. Please ensure that you are on the firmware version 2.7.4.24 then reboot your router. On your iOS device please be sure to Please turn off your private IP address if you are using an iOS device, please try turning off your private IP address.
To turn off the Private IP address please follow the directions listed below:
Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network.
Toggle off "Private Wi-Fi Address"
Please keep me updated on the progress of this issue!
Best,
Kevin
Community Team