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Forum Discussion
Security Question Reset
Hi, I'm trying to login to my Orbi's router settings but my credentials aren't work. It's also not accepting the answers to my seucrity questions. Please help! Thanks, Luis
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
I found that the Password Recovery definition screen can be misleading. Each question is actually a "pull down" menu where the user has to actually "pull down" and select a question, even if it is the top question. Once done correctly, the process works as it should. (I have used it.)
